Returns & refunds

How to start a return

• Open Account → Orders, choose the order and select “Return or exchange”.
• Pick the items you are returning — partial returns are fine — and the reason that fits best.
• Add at least one photo. It helps us approve faster and, for damaged items, it is required.
• We reply within one working day with a pickup date. Keep the item packed with its original box and inserts.

What we accept

• Unopened, unused items with intact seals, tags and packaging.
• Items that arrived damaged, defective or different from what you ordered — in any condition, reported within 48 hours of delivery.
• Exchanges for a different size, colour or variant when stock allows; otherwise we refund.

What we cannot accept

• Items returned after the window closes.
• Personalised or made-to-order items, unless they arrived damaged or faulty.
• Opened hygiene-sensitive products such as teethers, bath toys and feeding sets.
• Gift cards, and loyalty points already redeemed.
• Items without the original packaging where the packaging is part of the product (storage boxes, gift tins).

Refund timelines

• Approval: within one working day of the pickup reaching our studio.
• Prepaid orders: refunded to the original method. UPI usually lands in 2–3 working days; cards in 5–7.
• Cash on delivery: we ask for a bank or UPI account and transfer within 3 working days of approval.
• Shipping charges are refunded only when the return is due to our error or a damaged item.

Damaged or faulty on arrival

Photograph the parcel and the item before unpacking any further, then start a return under “Damaged or defective”. We arrange a free pickup and send a replacement as soon as the same day where stock allows. If the item is out of stock we refund in full, including shipping.

Manufacturer defects found after 48 hours are still covered by the product warranty listed on the product page. Contact us with your order number and a short video of the fault.

Reasons you can choose

• Arrived damaged or broken (photo required)
• Received the wrong item (photo required)
• Not as described (photo required)
• Not the right size or age
• Changed my mind
• Missing parts (photo required)
• Something else

Cancellations

You can cancel free of charge any time before the order is packed — just open the order and choose “Request cancellation”. Once a parcel is with the carrier we cannot always stop it, but you can refuse delivery or return it after it arrives.

If we cancel an order because an item turned out to be unavailable, you are refunded in full including any delivery charge.

Need help?

Start from your order page, or write to hello@paapanest.in with your order number. Returns are processed by our own team in Bengaluru, not an outsourced desk.